Welcome to win-OMT Support
Complete Installation Support of your win-OMT System Implementation
win-OMT offers a comprehensive approach to assist our clients with our hardware and software implementations – whether is it an upgrade or a 1st time installation of win-OMT's products.
Our goal is to ensure hassle-free integration experience.
Our Installation Assistance packages are the perfect optional additional Support optional services for pre-implementation readiness, onsite installation and staff training. This ensures your station is fully prepared to immediately benefit from the advanced features and capabilities of your new win-OMT software solution, whether it is iMediaTouch broadcast automation, iMediaLogger digital logging or win-OMT's many other products.
win-OMT Pre-Service Plan
For customers who are comfortable managing your win-OMT system implementation with the remote support of win-OMT's skilled technicians.
Included:
- Initial remote (via TeamViewer) training of your staff on all of the win-OMT'software modules that you have purchased
- Remote guidance and assistance on the installation and set-up of your new win-OMT software
- Continued support and follow-up until your new win-OMT system is operating to your full satisfaction
win-OMT System Integration Plan
Complete integration of win-OMT's software with your hardware at win-OMT's location to ensure a fully customized and tested system prior to delivery to the client broadcast facility.
Included:
- Full bench burn-in to stress test all hardware components
- Complete installation and testing of your win-OMT software on your hardware platform
- System set-up using our client's provided parameters
- Ingestion and testing of the audio library provided by our client
- Final QA prior to deliver to our customer's location
Note that the hardware can be supplied by our customer or purchased through win-OMT. In either case win-OMT's System Integration Plan is able to ensure a smooth and accelerated implementation.
win-OMT Onsite Implementation Plan
To assist with the onsite implementation and training activity, win-OMT's technician will work with our client at their location from the start to the end of a successful installation.
Included:
- Full pre-installation coordination and readiness activities both prior to arrival and while onsite
- Working with client personnel during the installation process
- Complete testing of win-OMT software and it's proper interfacing to other 3rd party software and hardware
- Onsite training of staff on all of the win-OMT'software modules purchased
- Final installation QA and client satisfaction sign-off prior to departure
